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SV

Sam de Vries

sam.devries@tidewell-it.example

Utrecht office loss plan

BCP-003 - Last updated 5 months ago OfficeLoss

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Plan Document

The Office Manager tells everyone through the company chat and a text message that the Utrecht office is closed, and why.
Service desk engineers sign in to the ticketing system and the telephone line from home, and the Service Desk Lead sets the order in which tickets are taken.
The Office Manager contacts the landlord and the insurer, and the Management Board decides whether to rent a temporary flexible workplace.
Colleagues who need equipment from the office are escorted in once the building is declared safe.
The Office Manager keeps the Management Board informed every day and records the recovery time in the continuity register.

Code

Name

RTO (target)

RPO (target)

ACT-002

Service desk and ticketing

4h

1h