Key person unavailability plan

Response steps

1. The line manager tells the Chief Operating Officer when a colleague who holds a key responsibility will be away for more than three working days.
2. The Chief Operating Officer names a deputy from the Roles register, and the ISMS Manager checks that the deputy has the access the work needs.
3. The absent colleague's open tickets, changes, and incidents are handed over in the ticketing system, with a note on anything that is waiting for a customer.
4. Passwords and keys held by one person alone are moved to the shared credential vault.
5. When the colleague returns, the deputy hands the work back and the line manager records what was learned.