Colocation provider failure plan

Response steps

1. The Platform Manager is told by the colocation provider, or by monitoring, that a suite is out of service and learns whether the provider expects to recover it.
2. The Incident Coordinator declares the scenario when the provider cannot restore the suite within the recovery time, and the Supplier Manager informs the Management Board.
3. The platform team moves customer workloads to the suite at the second provider, using the replicated storage, in the order that customers ranked.
4. The monitoring engineer moves the monitoring probes with the workloads and checks that alerts still arrive.
5. The Supplier Manager records the failure in the supplier review and decides with the Management Board whether to change providers.