TRN-006 Incident handling for the service desk
TSK-0473
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Last updated
Done
Owner
Anika RaghavanAssignee
Anika RaghavanCompleted by
Sam de VriesRecorded date
Correct recorded date
Created by
Sam de VriesDue
4/7/2026Source
Training assignmentAbout this Training Course
TRN-006 — Incident handling for the service deskWalks service desk engineers through recognising a security incident in a ticket, the first containment steps, and the hand-over to the Incident Coordinator.