Compliance

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  • EU GDPR (2016)
  • ISO 27001:2022
  • NIS2
  • NIS2 Netherlands (Cbw, 2026)

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SV
Sam de Vries
sam.devries@tidewell-it.example
Legal

Service Desk Lead

ROL-004
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What it is responsible for

Leads the service desk team and keeps ticket handling, escalations, and customer communication on track.

Competencies

Has run a support team against response targets. Stays calm during an outage and writes clearly to customers.

Code
Name
Kind
AST-001
Customer configuration database
Information
AST-003
Customer network diagrams
Information
AST-011
Remote monitoring and management platform
Software
AST-012
Service desk ticketing system
Software
AST-017
Documentation wiki
Software
AST-032
Microsoft 365 tenant
Service
AST-039
Utrecht office
Facility
7 total
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