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SV
Sam de Vries
sam.devries@tidewell-it.example
Legal

SLA penalties after repeated incidents at one customer

RSK-015 - Last updated Open
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Description

Several contracts carry service credits that grow with each incident in a month. A run of incidents at one customer could cost more in credits than the monthly fee of that contract.

Review

On track

Next review is 2/10/2027 — no urgency right now.

Review cadence
Every 180 days
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