Description
Several contracts carry service credits that grow with each incident in a month. A run of incidents at one customer could cost more in credits than the monthly fee of that contract.
RSK-015 — SLA penalties after repeated incidents at one customer
History
What is live now, and every settled version, newest first.
Version 1
Settled on
This version cannot be attributed to anyone.
The first recorded version.
- Accepted at
- no value
- Category
- Financial
- Closed at
- no value
- Code
- RSK-015
- Identified at
- 2026-08-13
- Inherent impact
- 3
- Inherent likelihood
- 3
- Residual impact
- no value
- Residual likelihood
- no value
- Status
- Open
- Title
- SLA penalties after repeated incidents at one customer