Description
Receiving, tracking, and resolving tickets from customers and colleagues through the ticketing system and the telephone line. Without it, customers cannot reach Tidewell IT with an incident or a request.
ACT-002 — Service desk and ticketing
History
What is live now, and every settled version, newest first.
Current
This version cannot be attributed to anyone.
- Code
- ACT-002
- Name
- Service desk and ticketing
- Owner
- PER-006 — Lotte van Dijk
- Rpo minutes
- 60
- Rto minutes
- 240