Transparent communication and exercising rights
Art. 12
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Last updated
Mandatory
Catalog reference
Provide privacy information and respond to data-subject-rights requests in a concise, transparent, intelligible, and easily accessible form, using clear and plain language. Respond to a rights request within one month (extendable by two further months for complex requests, with the person told why), and normally free of charge.
Narrative — how we satisfy this requirement
The Data Protection Officer answers a request from a data subject in plain language within one month and keeps the answer with the ticket.
None due within 31 days.