Data centre loss plan

Response steps

1. The Incident Coordinator declares the scenario when one data centre suite has not answered for 15 minutes, and opens a bridge call with the platform team.
2. The Platform Manager confirms the loss with Nordwave Colocation or Brightspan Datacenters, and the service desk posts a status message for the affected customers.
3. The platform team restarts customer workloads in the other suite from the replicated storage, beginning with the systems that customers ranked highest.
4. The monitoring engineer points Coreline Remote Monitoring at the surviving suite and checks that alerts arrive.
5. The service desk updates affected customers every hour until the service is back.
6. The Platform Manager records the recovery time that was achieved and files the lessons in the continuity register.