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Sam de Vries

sam.devries@tidewell-it.example

Customer backup service

ACT-004

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Name

Description

Nightly backups of customer servers and Microsoft 365 tenants to the offsite backup provider, together with the restore procedure. Customers rely on it to recover from data loss and from ransomware.

RTO (minutes)

Recovery Time Objective — maximum tolerable downtime in minutes.

RPO (minutes)

Recovery Point Objective — maximum acceptable data loss in minutes.

Owner (user)

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Customer backup service

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