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  • EU GDPR (2016)
  • ISO 27001:2022
  • NIS2
  • NIS2 Netherlands (Cbw, 2026)

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SV
Sam de Vries
sam.devries@tidewell-it.example
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Body

Services in scope

The ISMS covers the services Tidewell IT delivers to its customers: workplace management with the service desk and field services, network management for customer sites, and hosting on the managed hosting platform with its backups. It also covers the internal processes behind those services, such as incident handling, change management, access management, and the administration of customer credentials.

Sites

Three sites are in scope: the head office in Utrecht, where the service desk, the security team, and the Management Board work, and the two data centre suites that Tidewell IT rents from Nordwave Colocation and Brightspan Datacenters. Engineers who work at a customer site or from home are in scope as long as they use Tidewell IT devices and accounts.

Interfaces

Customers reach the services through the remote management platform and the ticketing system, and the duties on each side are written down in the master services agreement. Suppliers take part through the colocation contracts, the offsite backup service, Microsoft 365, and Amazon Web Services, and the Suppliers register holds each of them with its criticality and review rhythm. The certification body and the supervisory authorities receive information about the ISMS through the ISMS Manager.

Out of scope

The systems that customers run themselves, and the data in their own tenants, are outside the boundary, because customers decide how those are configured and used. Tidewell IT is in scope wherever it administers such a system, through its own access, its tooling, and its change process. Sales and the marketing website are outside the boundary too, except for the personal data they hold.

Changes to the scope

A new site, service, or supplier enters the scope through a change that the ISMS Manager records and the Management Board approves. The scope is reviewed once a year, and again when the company opens or closes a site.
    • — none —
    • PER-001 — Sam de Vries
    • PER-002 — Annelies Verbeek
    • PER-003 — Kasper Hoogland
    • PER-004 — Marloes Brinkman
    • PER-005 — Nadia El Idrissi
    • PER-006 — Lotte van Dijk
    • PER-007 — Thijs Bosman
    • PER-008 — Anika Raghavan
    • PER-009 — Daan Rijnders
    • PER-010 — Eva Lundmark
    • PER-011 — Selim Aydogdu
    • PER-012 — Ioana Vasilescu
    • PER-013 — Finn de Rooij
    • PER-014 — Gerrit Smeenk
    • PER-015 — Wouter Hazelhoff
    • PER-016 — Aisha Rahman
    • PER-017 — Niels Dekker
    • PER-018 — Tariq Rashidi
    • PER-019 — Fleur Maas
    • PER-020 — Hans Overbeek
    • PER-021 — Marit Koster
    • PER-022 — Alessandro Ferrante
    • PER-023 — Yara Visser
    • PER-024 — Lars Ekstedt
    • PER-025 — Amira Khalil
    • PER-026 — Remco Bergsma
    • PER-027 — Roos van Beek
    • PER-028 — Dimitri Volkov
    • PER-029 — Esther Blom
    • PER-030 — Mustafa Karaca
    • PER-031 — Floris Adriaanse
    • PER-032 — Joris Kamphuis
    • PER-033 — Lieke Bakhuizen
    • PER-034 — Charlotte Veldhuis
    • PER-035 — Rik Meinders
    • PER-036 — Elena Marques
    • PER-037 — Judith Haanstra
    • PER-038 — Vera Dijkstra
    • PER-039 — Hanneke Rutten
    • PER-040 — Bram Oosterhuis
    • PER-041 — Stefan Kowalski
    • PER-042 — Imogen Clarke
    • PER-043 — Gustav Lindahl
    • PER-044 — Noah Smit
    • PER-045 — Sofie Claes
    • PER-046 — Marjolein Teunissen
    • PER-047 — Willem-Jan Roest
    • PER-048 — Rosalind Achterberg
    • PER-049 — Mikael Strand
    • PER-050 — Ilse Wiegman
    • PER-051 — Cornelis Vos
    • PER-052 — Patrick Ellison

    Nothing found that matches the search criteria.
    Requirements covered by this scope
    • Art. 5(1)(a) — Lawfulness, fairness and transparency (Mandatory)
    • Art. 5(1)(b) — Purpose limitation (Mandatory)
    • Art. 5(1)(c) — Data minimisation (Mandatory)
    • Art. 5(1)(d) — Accuracy (Mandatory)
    • Art. 5(1)(e) — Storage limitation (Mandatory)
    • Art. 5(1)(f) — Integrity and confidentiality (Mandatory)
    • Art. 6 — Lawfulness of processing (Mandatory)
    • Art. 13-14 — Information to be provided to data subjects (Mandatory)
    • Art. 12 — Transparent communication and exercising rights (Mandatory)
    • Art. 15 — Right of access (Mandatory)
    • Art. 16 — Right to rectification (Mandatory)
    • Art. 17 — Right to erasure ('right to be forgotten') (Mandatory)
    • Art. 18 — Right to restriction of processing (Mandatory)
    • Art. 19 — Notify recipients of rectification, erasure, or restriction (Mandatory)
    • Art. 20 — Right to data portability (Mandatory)
    • Art. 21 — Right to object (Mandatory)
    • Art. 24 — Responsibility of the controller (accountability) (Mandatory)
    • Art. 25 — Data protection by design and by default (Mandatory)
    • Art. 28 — Processor contracts (Mandatory)
    • Art. 30 — Records of processing activities (Mandatory)
    • Art. 32 — Security of processing (Mandatory)
    • Art. 33 — Notification of a personal data breach to the supervisory authority (Mandatory)
    • Art. 34 — Communication of a personal data breach to the data subject (Mandatory)
    • Art. 35 — Data protection impact assessment (DPIA)
    • Art. 37-39 — Data protection officer (DPO)
    • Ch. V — International transfers of personal data
    • 4.1 — Understanding the organisation and its context (Mandatory)
    • 4.2 — Understanding the needs and expectations of interested parties (Mandatory)
    • 4.3 — Determining the scope of the information security management system (Mandatory)
    • 4.4 — Information security management system (Mandatory)
    • 5.1 — Leadership and commitment (Mandatory)
    • 5.2 — Policy (Mandatory)
    • 5.3 — Organisational roles, responsibilities and authorities (Mandatory)
    • 6.1.1 — Actions to address risks and opportunities - general (Mandatory)
    • 6.1.2 — Information security risk assessment (Mandatory)
    • 6.1.3 — Information security risk treatment (Mandatory)
    • 6.2 — Information security objectives and planning to achieve them (Mandatory)
    • 6.3 — Planning of changes (Mandatory)
    • 7.1 — Resources (Mandatory)
    • 7.2 — Competence (Mandatory)
    • 7.3 — Awareness (Mandatory)
    • 7.4 — Communication (Mandatory)
    • 7.5.1 — Documented information - general (Mandatory)
    • 7.5.2 — Creating and updating documented information (Mandatory)
    • 7.5.3 — Control of documented information (Mandatory)
    • 8.1 — Operational planning and control (Mandatory)
    • 8.2 — Information security risk assessment (operational) (Mandatory)
    • 8.3 — Information security risk treatment (operational) (Mandatory)
    • 9.1 — Monitoring, measurement, analysis and evaluation (Mandatory)
    • 9.2.1 — Internal audit - general (Mandatory)
    • 9.2.2 — Internal audit programme (Mandatory)
    • 9.3.1 — Management review - general (Mandatory)
    • 9.3.2 — Management review inputs (Mandatory)
    • 9.3.3 — Management review results (Mandatory)
    • 10.1 — Continual improvement (Mandatory)
    • 10.2 — Nonconformity and corrective action (Mandatory)
    • A.5.1 — Policies for information security
    • A.5.2 — Information security roles and responsibilities
    • A.5.3 — Segregation of duties
    • A.5.4 — Management responsibilities
    • A.5.5 — Contact with authorities
    • A.5.7 — Threat intelligence
    • A.5.8 — Information security in project management
    • A.5.9 — Inventory of information and other associated assets
    • A.5.10 — Acceptable use of information and other associated assets
    • A.5.11 — Return of assets
    • A.5.12 — Classification of information
    • A.5.13 — Labelling of information
    • A.5.14 — Information transfer
    • A.5.15 — Access control
    • A.5.16 — Identity management
    • A.5.17 — Authentication information
    • A.5.18 — Access rights
    • A.5.19 — Information security in supplier relationships
    • A.5.20 — Addressing information security within supplier agreements
    • A.5.21 — Managing information security in the ICT supply chain
    • A.5.22 — Monitoring, review and change management of supplier services
    • A.5.23 — Information security for use of cloud services
    • A.5.24 — Information security incident management planning and preparation
    • A.5.25 — Assessment and decision on information security events
    • A.5.26 — Response to information security incidents
    • A.5.27 — Learning from information security incidents
    • A.5.28 — Collection of evidence
    • A.5.29 — Information security during disruption
    • A.5.30 — ICT readiness for business continuity
    • A.5.31 — Legal, statutory, regulatory and contractual requirements
    • A.5.33 — Protection of records
    • A.5.34 — Privacy and protection of PII
    • A.5.35 — Independent review of information security
    • A.5.36 — Compliance with policies, rules and standards for information security
    • A.5.37 — Documented operating procedures
    • A.6.1 — Screening
    • A.6.2 — Terms and conditions of employment
    • A.6.3 — Information security awareness, education and training
    • A.6.4 — Disciplinary process
    • A.6.5 — Responsibilities after termination or change of employment
    • A.6.6 — Confidentiality or non-disclosure agreements
    • A.6.7 — Remote working
    • A.6.8 — Information security event reporting
    • A.7.1 — Physical security perimeters
    • A.7.2 — Physical entry
    • A.7.3 — Securing offices, rooms and facilities
    • A.7.4 — Physical security monitoring
    • A.7.5 — Protecting against physical and environmental threats
    • A.7.6 — Working in secure areas
    • A.7.7 — Clear desk and clear screen
    • A.7.8 — Equipment siting and protection
    • A.7.9 — Security of assets off-premises
    • A.7.10 — Storage media
    • A.7.11 — Supporting utilities
    • A.7.12 — Cabling security
    • A.7.14 — Secure disposal or re-use of equipment
    • A.8.1 — User end point devices
    • A.8.2 — Privileged access rights
    • A.8.3 — Information access restriction
    • A.8.4 — Access to source code
    • A.8.5 — Secure authentication
    • A.8.6 — Capacity management
    • A.8.7 — Protection against malware
    • A.8.8 — Management of technical vulnerabilities
    • A.8.9 — Configuration management
    • A.8.10 — Information deletion
    • A.8.12 — Data leakage prevention
    • A.8.13 — Information backup
    • A.8.14 — Redundancy of information processing facilities
    • A.8.15 — Logging
    • A.8.16 — Monitoring activities
    • A.8.17 — Clock synchronization
    • A.8.19 — Installation of software on operational systems
    • A.8.20 — Networks security
    • A.8.21 — Security of network services
    • A.8.22 — Segregation of networks
    • A.8.23 — Web filtering
    • A.8.24 — Use of cryptography
    • A.8.25 — Secure development life cycle
    • A.8.26 — Application security requirements
    • A.8.27 — Secure system architecture and engineering principles
    • A.8.28 — Secure coding
    • A.8.29 — Security testing in development and acceptance
    • A.8.31 — Separation of development, test and production environments
    • A.8.32 — Change management
    • A.8.33 — Test information
    • CIR 2024/2690 Annex 1 — Security policy and responsibilities
    • CIR 2024/2690 Annex 2 — Risk management, compliance monitoring and independent review
    • CIR 2024/2690 Annex 3 — Incident handling, monitoring and logging
    • CIR 2024/2690 Annex 4 — Continuity plan, backups and crisis management
    • CIR 2024/2690 Annex 5 — Supply chain policy and supplier register
    • CIR 2024/2690 Annex 6 — Secure acquisition, development and maintenance
    • CIR 2024/2690 Annex 7 — Measuring the effectiveness of security measures
    • CIR 2024/2690 Annex 8 — Awareness and security training
    • CIR 2024/2690 Annex 9 — Cryptography policy and key management
    • CIR 2024/2690 Annex 10 — Personnel security
    • CIR 2024/2690 Annex 11 — Access rights, privileged accounts and authentication
    • CIR 2024/2690 Annex 12 — Asset classification, handling and inventory
    • CIR 2024/2690 Annex 13 — Utilities, environmental threats and physical access
    • Cyberbeveiligingswet art. 21 — Duty of care (Mandatory)
    • Cyberbeveiligingsbesluit art. 6 — Security policy and responsibilities
    • Cyberbeveiligingsbesluit art. 7 — Risk management policy
    • Cyberbeveiligingsbesluit art. 8 — Incident handling and logging
    • Cyberbeveiligingsbesluit art. 9 — Business continuity and crisis management
    • Cyberbeveiligingsbesluit art. 10 — Supply chain security
    • Cyberbeveiligingsbesluit art. 11 — Secure acquisition, development and maintenance
    • Cyberbeveiligingsbesluit art. 12 — Cyber hygiene and training
    • Cyberbeveiligingsbesluit art. 13 — Cryptography policy
    • Cyberbeveiligingsbesluit art. 15 — Access policy
    • Cyberbeveiligingsbesluit art. 16 — Asset management
    • Cyberbeveiligingswet art. 24 — Board approval and training (Mandatory)
    • Cyberbeveiligingswet art. 25 — Duty to report significant incidents (Mandatory)
    • Cyberbeveiligingswet art. 26 — Early warning within 24 hours (Mandatory)
    • Cyberbeveiligingswet art. 27 — Notification within 72 hours (Mandatory)
    • Cyberbeveiligingswet art. 28 — Interim report (Mandatory)
    • Cyberbeveiligingswet art. 29 — Progress report and final report (Mandatory)
    • Cyberbeveiligingswet art. 30 — Informing the recipients of your services (Mandatory)
    • Cyberbeveiligingswet art. 44 — Registration in the national register (Mandatory)

    Nothing found that matches the search criteria.
    Linked requirements show this document as a coverage source on each requirement's Details page.
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