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  • EU GDPR (2016)
  • ISO 27001:2022
  • NIS2
  • NIS2 Netherlands (Cbw, 2026)

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SV
Sam de Vries
sam.devries@tidewell-it.example
Legal

Personal data in service desk tickets is handled carelessly

RSK-013 - Last updated Treating
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Description

Customers send screenshots, logs, and sometimes copies of documents in their tickets, and engineers paste them into notes and chats. Personal data kept longer or shared wider than needed puts Tidewell IT in breach of its duties as a processor.

Measures

The ticket form asks for the minimum details, and a redaction rule applies to attachments. Tickets older than the retention period are removed automatically, and the Data Protection Officer samples tickets every quarter.

  • — Unassigned —
  • Sam de Vries (PER-001)
  • Annelies Verbeek (PER-002)
  • Kasper Hoogland (PER-003)
  • Marloes Brinkman (PER-004)
  • Nadia El Idrissi (PER-005)
  • Lotte van Dijk (PER-006)
  • Thijs Bosman (PER-007)
  • Anika Raghavan (PER-008)
  • Daan Rijnders (PER-009)
  • Eva Lundmark (PER-010)
  • Selim Aydogdu (PER-011)
  • Ioana Vasilescu (PER-012)
  • Gerrit Smeenk (PER-014)
  • Wouter Hazelhoff (PER-015)
  • Aisha Rahman (PER-016)
  • Niels Dekker (PER-017)
  • Fleur Maas (PER-019)
  • Hans Overbeek (PER-020)
  • Marit Koster (PER-021)
  • Alessandro Ferrante (PER-022)
  • Yara Visser (PER-023)
  • Lars Ekstedt (PER-024)
  • Roos van Beek (PER-027)
  • Dimitri Volkov (PER-028)
  • Esther Blom (PER-029)
  • Mustafa Karaca (PER-030)
  • Floris Adriaanse (PER-031)
  • Joris Kamphuis (PER-032)
  • Lieke Bakhuizen (PER-033)
  • Charlotte Veldhuis (PER-034)
  • Rik Meinders (PER-035)
  • Vera Dijkstra (PER-038)
  • Hanneke Rutten (PER-039)
  • Bram Oosterhuis (PER-040)
  • Stefan Kowalski (PER-041)
  • Imogen Clarke (PER-042)
  • Noah Smit (PER-044)
  • Sofie Claes (PER-045)
  • Marjolein Teunissen (PER-046)
  • Willem-Jan Roest (PER-047)
  • Rosalind Achterberg (PER-048)
  • Mikael Strand (PER-049)
  • Ilse Wiegman (PER-050)
  • Cornelis Vos (PER-051)

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