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  • EU GDPR (2016)
  • ISO 27001:2022
  • NIS2
  • NIS2 Netherlands (Cbw, 2026)

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SV
Sam de Vries
sam.devries@tidewell-it.example
Legal

Edit POL-003

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Body

Purpose

This Policy makes sure that only the right people reach our systems and our customers' environments, and only for as long as the work needs. It limits the damage a mistake or a stolen account can do.

Scope

This Policy covers every account, system, application, network, and customer environment that Tidewell IT owns, operates, or administers, and everyone who requests, approves, or uses access to them.

Policy statements

Principles

  1. Access follows least privilege and need to know: a person gets the access the role requires and nothing more.
  2. Access is denied unless it has been granted on purpose.
  3. Access is granted through roles where possible, and the Service Desk Lead keeps the role templates up to date.

Identity and accounts

  1. Every account belongs to one person. Shared accounts are not allowed.
  2. Accounts are created from role templates and are disabled when the person leaves or changes role.
  3. A joiner receives accounts on the first working day. A mover's old access is removed when the new access is granted.

Authentication

  1. Passphrases have at least 14 characters.
  2. Multi-factor authentication is required on every staff account and on every privileged or remote access path.
  3. Authentication secrets are never sent by chat, written down where others can read them, or stored in clear text.

Privileged access

  1. Privileged accounts are separate from daily accounts and are used only for administration.
  2. Sealed break-glass accounts exist for emergencies. Every use is logged and reviewed afterwards by the ISMS Manager.
  3. Privileged sessions on production and customer systems are logged, and the logs are kept with the other security logs for 12 months.

Access to customer environments

  1. Access to a customer environment is tied to a ticket and is limited in time. It expires when the ticket closes.
  2. Engineers use only the tools and routes that Tidewell IT has approved for customer access.

Access reviews

  1. Access to production and customer environments is reviewed every quarter. Owners confirm or revoke within 5 working days.
  2. Leaver access ends by the end of the leaver's last working day.

Source code and configuration

  1. Access to source code, build systems, and configuration repositories is granted by role, and changes are traceable to a person.
  2. Credentials, keys, and tokens are kept in the approved secrets store and never in repositories, tickets, or chat.

Segregation of duties

  1. Nobody approves their own access. Conflicting duties are given to different people, or the Change Manager approves a compensating control.

Roles and responsibilities

The Service Desk Lead owns this Policy and runs the access process. System owners approve access to their systems. The ISMS Manager reviews break-glass use. The HR Lead tells the Service Desk about joiners, movers, and leavers. Line managers confirm what their team members need.

Exceptions

An exception needs a written request to the ISMS Manager that states the reason, the risk, and an end date. Shared accounts and access without multi-factor authentication are never granted as exceptions.

Compliance and enforcement

Breaches of this Policy lead to disciplinary measures under the HR process. Access found without approval is removed at once and reported to the ISMS Manager.

Related documents

  • Information Security Policy
  • Acceptable Use Policy
  • Access Request and Review Procedure
  • Joiner, Mover and Leaver Procedure
  • Secure Development and Change Policy

Review

The Service Desk Lead reviews this Policy at least once a year and after a significant change. The Management Board approves each revised version.
    • — none —
    • PER-001 — Sam de Vries
    • PER-002 — Annelies Verbeek
    • PER-003 — Kasper Hoogland
    • PER-004 — Marloes Brinkman
    • PER-005 — Nadia El Idrissi
    • PER-006 — Lotte van Dijk
    • PER-007 — Thijs Bosman
    • PER-008 — Anika Raghavan
    • PER-009 — Daan Rijnders
    • PER-010 — Eva Lundmark
    • PER-011 — Selim Aydogdu
    • PER-012 — Ioana Vasilescu
    • PER-013 — Finn de Rooij
    • PER-014 — Gerrit Smeenk
    • PER-015 — Wouter Hazelhoff
    • PER-016 — Aisha Rahman
    • PER-017 — Niels Dekker
    • PER-018 — Tariq Rashidi
    • PER-019 — Fleur Maas
    • PER-020 — Hans Overbeek
    • PER-021 — Marit Koster
    • PER-022 — Alessandro Ferrante
    • PER-023 — Yara Visser
    • PER-024 — Lars Ekstedt
    • PER-025 — Amira Khalil
    • PER-026 — Remco Bergsma
    • PER-027 — Roos van Beek
    • PER-028 — Dimitri Volkov
    • PER-029 — Esther Blom
    • PER-030 — Mustafa Karaca
    • PER-031 — Floris Adriaanse
    • PER-032 — Joris Kamphuis
    • PER-033 — Lieke Bakhuizen
    • PER-034 — Charlotte Veldhuis
    • PER-035 — Rik Meinders
    • PER-036 — Elena Marques
    • PER-037 — Judith Haanstra
    • PER-038 — Vera Dijkstra
    • PER-039 — Hanneke Rutten
    • PER-040 — Bram Oosterhuis
    • PER-041 — Stefan Kowalski
    • PER-042 — Imogen Clarke
    • PER-043 — Gustav Lindahl
    • PER-044 — Noah Smit
    • PER-045 — Sofie Claes
    • PER-046 — Marjolein Teunissen
    • PER-047 — Willem-Jan Roest
    • PER-048 — Rosalind Achterberg
    • PER-049 — Mikael Strand
    • PER-050 — Ilse Wiegman
    • PER-051 — Cornelis Vos
    • PER-052 — Patrick Ellison

    Nothing found that matches the search criteria.
    • ROL-001 — ISMS Manager
    • ROL-002 — Internal Auditor
    • ROL-003 — Data Protection Officer
    • ROL-004 — Service Desk Lead
    • ROL-005 — Change Manager
    • ROL-006 — Incident Coordinator
    • ROL-007 — Supplier Manager
    • ROL-008 — HR Lead
    • ROL-009 — Facilities Lead
    • ROL-010 — Management Board

    Nothing found that matches the search criteria.
    Who must approve this policy?
    • ROL-001 — ISMS Manager
    • ROL-002 — Internal Auditor
    • ROL-003 — Data Protection Officer
    • ROL-004 — Service Desk Lead
    • ROL-005 — Change Manager
    • ROL-006 — Incident Coordinator
    • ROL-007 — Supplier Manager
    • ROL-008 — HR Lead
    • ROL-009 — Facilities Lead
    • ROL-010 — Management Board

    Nothing found that matches the search criteria.
    Who must read this document?
    Requirements covered by this policy
    • Art. 5(1)(a) — Lawfulness, fairness and transparency (Mandatory)
    • Art. 5(1)(b) — Purpose limitation (Mandatory)
    • Art. 5(1)(c) — Data minimisation (Mandatory)
    • Art. 5(1)(d) — Accuracy (Mandatory)
    • Art. 5(1)(e) — Storage limitation (Mandatory)
    • Art. 5(1)(f) — Integrity and confidentiality (Mandatory)
    • Art. 6 — Lawfulness of processing (Mandatory)
    • Art. 13-14 — Information to be provided to data subjects (Mandatory)
    • Art. 12 — Transparent communication and exercising rights (Mandatory)
    • Art. 15 — Right of access (Mandatory)
    • Art. 16 — Right to rectification (Mandatory)
    • Art. 17 — Right to erasure ('right to be forgotten') (Mandatory)
    • Art. 18 — Right to restriction of processing (Mandatory)
    • Art. 19 — Notify recipients of rectification, erasure, or restriction (Mandatory)
    • Art. 20 — Right to data portability (Mandatory)
    • Art. 21 — Right to object (Mandatory)
    • Art. 24 — Responsibility of the controller (accountability) (Mandatory)
    • Art. 25 — Data protection by design and by default (Mandatory)
    • Art. 28 — Processor contracts (Mandatory)
    • Art. 30 — Records of processing activities (Mandatory)
    • Art. 32 — Security of processing (Mandatory)
    • Art. 33 — Notification of a personal data breach to the supervisory authority (Mandatory)
    • Art. 34 — Communication of a personal data breach to the data subject (Mandatory)
    • Art. 35 — Data protection impact assessment (DPIA)
    • Art. 37-39 — Data protection officer (DPO)
    • Ch. V — International transfers of personal data
    • 4.1 — Understanding the organisation and its context (Mandatory)
    • 4.2 — Understanding the needs and expectations of interested parties (Mandatory)
    • 4.3 — Determining the scope of the information security management system (Mandatory)
    • 4.4 — Information security management system (Mandatory)
    • 5.1 — Leadership and commitment (Mandatory)
    • 5.2 — Policy (Mandatory)
    • 5.3 — Organisational roles, responsibilities and authorities (Mandatory)
    • 6.1.1 — Actions to address risks and opportunities - general (Mandatory)
    • 6.1.2 — Information security risk assessment (Mandatory)
    • 6.1.3 — Information security risk treatment (Mandatory)
    • 6.2 — Information security objectives and planning to achieve them (Mandatory)
    • 6.3 — Planning of changes (Mandatory)
    • 7.1 — Resources (Mandatory)
    • 7.2 — Competence (Mandatory)
    • 7.3 — Awareness (Mandatory)
    • 7.4 — Communication (Mandatory)
    • 7.5.1 — Documented information - general (Mandatory)
    • 7.5.2 — Creating and updating documented information (Mandatory)
    • 7.5.3 — Control of documented information (Mandatory)
    • 8.1 — Operational planning and control (Mandatory)
    • 8.2 — Information security risk assessment (operational) (Mandatory)
    • 8.3 — Information security risk treatment (operational) (Mandatory)
    • 9.1 — Monitoring, measurement, analysis and evaluation (Mandatory)
    • 9.2.1 — Internal audit - general (Mandatory)
    • 9.2.2 — Internal audit programme (Mandatory)
    • 9.3.1 — Management review - general (Mandatory)
    • 9.3.2 — Management review inputs (Mandatory)
    • 9.3.3 — Management review results (Mandatory)
    • 10.1 — Continual improvement (Mandatory)
    • 10.2 — Nonconformity and corrective action (Mandatory)
    • A.5.1 — Policies for information security
    • A.5.2 — Information security roles and responsibilities
    • A.5.3 — Segregation of duties
    • A.5.4 — Management responsibilities
    • A.5.5 — Contact with authorities
    • A.5.7 — Threat intelligence
    • A.5.8 — Information security in project management
    • A.5.9 — Inventory of information and other associated assets
    • A.5.10 — Acceptable use of information and other associated assets
    • A.5.11 — Return of assets
    • A.5.12 — Classification of information
    • A.5.13 — Labelling of information
    • A.5.14 — Information transfer
    • A.5.15 — Access control
    • A.5.16 — Identity management
    • A.5.17 — Authentication information
    • A.5.18 — Access rights
    • A.5.19 — Information security in supplier relationships
    • A.5.20 — Addressing information security within supplier agreements
    • A.5.21 — Managing information security in the ICT supply chain
    • A.5.22 — Monitoring, review and change management of supplier services
    • A.5.23 — Information security for use of cloud services
    • A.5.24 — Information security incident management planning and preparation
    • A.5.25 — Assessment and decision on information security events
    • A.5.26 — Response to information security incidents
    • A.5.27 — Learning from information security incidents
    • A.5.28 — Collection of evidence
    • A.5.29 — Information security during disruption
    • A.5.30 — ICT readiness for business continuity
    • A.5.31 — Legal, statutory, regulatory and contractual requirements
    • A.5.33 — Protection of records
    • A.5.34 — Privacy and protection of PII
    • A.5.35 — Independent review of information security
    • A.5.36 — Compliance with policies, rules and standards for information security
    • A.5.37 — Documented operating procedures
    • A.6.1 — Screening
    • A.6.2 — Terms and conditions of employment
    • A.6.3 — Information security awareness, education and training
    • A.6.4 — Disciplinary process
    • A.6.5 — Responsibilities after termination or change of employment
    • A.6.6 — Confidentiality or non-disclosure agreements
    • A.6.7 — Remote working
    • A.6.8 — Information security event reporting
    • A.7.1 — Physical security perimeters
    • A.7.2 — Physical entry
    • A.7.3 — Securing offices, rooms and facilities
    • A.7.4 — Physical security monitoring
    • A.7.5 — Protecting against physical and environmental threats
    • A.7.6 — Working in secure areas
    • A.7.7 — Clear desk and clear screen
    • A.7.8 — Equipment siting and protection
    • A.7.9 — Security of assets off-premises
    • A.7.10 — Storage media
    • A.7.11 — Supporting utilities
    • A.7.12 — Cabling security
    • A.7.14 — Secure disposal or re-use of equipment
    • A.8.1 — User end point devices
    • A.8.2 — Privileged access rights
    • A.8.3 — Information access restriction
    • A.8.4 — Access to source code
    • A.8.5 — Secure authentication
    • A.8.6 — Capacity management
    • A.8.7 — Protection against malware
    • A.8.8 — Management of technical vulnerabilities
    • A.8.9 — Configuration management
    • A.8.10 — Information deletion
    • A.8.12 — Data leakage prevention
    • A.8.13 — Information backup
    • A.8.14 — Redundancy of information processing facilities
    • A.8.15 — Logging
    • A.8.16 — Monitoring activities
    • A.8.17 — Clock synchronization
    • A.8.19 — Installation of software on operational systems
    • A.8.20 — Networks security
    • A.8.21 — Security of network services
    • A.8.22 — Segregation of networks
    • A.8.23 — Web filtering
    • A.8.24 — Use of cryptography
    • A.8.25 — Secure development life cycle
    • A.8.26 — Application security requirements
    • A.8.27 — Secure system architecture and engineering principles
    • A.8.28 — Secure coding
    • A.8.29 — Security testing in development and acceptance
    • A.8.31 — Separation of development, test and production environments
    • A.8.32 — Change management
    • A.8.33 — Test information
    • CIR 2024/2690 Annex 1 — Security policy and responsibilities
    • CIR 2024/2690 Annex 2 — Risk management, compliance monitoring and independent review
    • CIR 2024/2690 Annex 3 — Incident handling, monitoring and logging
    • CIR 2024/2690 Annex 4 — Continuity plan, backups and crisis management
    • CIR 2024/2690 Annex 5 — Supply chain policy and supplier register
    • CIR 2024/2690 Annex 6 — Secure acquisition, development and maintenance
    • CIR 2024/2690 Annex 7 — Measuring the effectiveness of security measures
    • CIR 2024/2690 Annex 8 — Awareness and security training
    • CIR 2024/2690 Annex 9 — Cryptography policy and key management
    • CIR 2024/2690 Annex 10 — Personnel security
    • CIR 2024/2690 Annex 11 — Access rights, privileged accounts and authentication
    • CIR 2024/2690 Annex 12 — Asset classification, handling and inventory
    • CIR 2024/2690 Annex 13 — Utilities, environmental threats and physical access
    • Cyberbeveiligingswet art. 21 — Duty of care (Mandatory)
    • Cyberbeveiligingsbesluit art. 6 — Security policy and responsibilities
    • Cyberbeveiligingsbesluit art. 7 — Risk management policy
    • Cyberbeveiligingsbesluit art. 8 — Incident handling and logging
    • Cyberbeveiligingsbesluit art. 9 — Business continuity and crisis management
    • Cyberbeveiligingsbesluit art. 10 — Supply chain security
    • Cyberbeveiligingsbesluit art. 11 — Secure acquisition, development and maintenance
    • Cyberbeveiligingsbesluit art. 12 — Cyber hygiene and training
    • Cyberbeveiligingsbesluit art. 13 — Cryptography policy
    • Cyberbeveiligingsbesluit art. 15 — Access policy
    • Cyberbeveiligingsbesluit art. 16 — Asset management
    • Cyberbeveiligingswet art. 24 — Board approval and training (Mandatory)
    • Cyberbeveiligingswet art. 25 — Duty to report significant incidents (Mandatory)
    • Cyberbeveiligingswet art. 26 — Early warning within 24 hours (Mandatory)
    • Cyberbeveiligingswet art. 27 — Notification within 72 hours (Mandatory)
    • Cyberbeveiligingswet art. 28 — Interim report (Mandatory)
    • Cyberbeveiligingswet art. 29 — Progress report and final report (Mandatory)
    • Cyberbeveiligingswet art. 30 — Informing the recipients of your services (Mandatory)
    • Cyberbeveiligingswet art. 44 — Registration in the national register (Mandatory)

    Nothing found that matches the search criteria.
    Linked requirements show this document as a coverage source on each requirement's Details page.
    Implemented by procedures
    • PRO-001 — Access Request and Review Procedure
    • PRO-007 — Backup and Restore Procedure
    • PRO-005 — Change Management Procedure
    • PRO-009 — Data Subject Request Handling Procedure
    • PRO-003 — Incident Handling Procedure
    • PRO-010 — Internal Audit and Management Review Procedure
    • PRO-002 — Joiner, Mover and Leaver Procedure
    • PRO-004 — Personal Data Breach Notification Procedure
    • PRO-012 — Physical Access and Visitor Management Procedure
    • PRO-011 — Security Awareness and Training Procedure
    • PRO-008 — Supplier Onboarding and Review Procedure
    • PRO-006 — Vulnerability and Patch Management Procedure

    Nothing found that matches the search criteria.
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