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Sam de Vries

sam.devries@tidewell-it.example

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Title

What it is

Install critical vendor patches on managed customer endpoints and on the hosting platform within 7 days of their release.

Plan to achieve it

The infrastructure team reports the exceptions every week, and the Change Manager approves the maintenance windows that the patches need.

Linked KPIs

KPI-001 — Mean time to patch critical vulnerabilities (days) KPI-002 — Security awareness training completion (%) KPI-003 — Phishing simulation click rate (%) KPI-004 — Backup restore tests passed (%) KPI-005 — Open vulnerabilities older than 30 days KPI-006 — Supplier reviews completed on schedule (%) KPI-007 — Legacy monitoring servers in operation

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Target date

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