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Sam de Vries

sam.devries@tidewell-it.example

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Title

What it is

Every employee, contractor, and intern finishes the yearly awareness course, so that at least 95 percent of People are up to date in the Training matrix.

Plan to achieve it

The HR Lead sends a reminder two weeks before a due date, and the Service Desk Lead follows up with managers whose team is behind.

Linked KPIs

KPI-001 — Mean time to patch critical vulnerabilities (days) KPI-002 — Security awareness training completion (%) KPI-003 — Phishing simulation click rate (%) KPI-004 — Backup restore tests passed (%) KPI-005 — Open vulnerabilities older than 30 days KPI-006 — Supplier reviews completed on schedule (%) KPI-007 — Legacy monitoring servers in operation

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Target date

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