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  • EU GDPR (2016)
  • ISO 27001:2022
  • NIS2
  • NIS2 Netherlands (Cbw, 2026)

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SV
Sam de Vries
sam.devries@tidewell-it.example

Leavers' accounts are disabled later than the 24-hour target

FND-002 - Last updated ActionInProgress Major Event
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Description

The audit compared the leaver list of the last two quarters with the moments the accounts were disabled. Several accounts stayed active for two or three working days after the last day, because the notice from HR reached the service desk only at the end of the week. The Access Control Policy sets a target of 24 hours, and the audit counted the late accounts as a gap in that target.

Root cause investigation

Overdue

Corrective action was due 10/9/2026. Complete it to advance the workflow.

TSK-0974 Root cause investigation Done
Completed on by Lotte van Dijk
Root cause investigation results

Leaver notices from HR arrive by email at the end of the working week, and the service desk handles them in the order they come in. No step treats the last working day as a deadline.

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